Terms and conditions

The following are the Terms and Conditions of Service for Peak Force Tennis. All customers are required to accept these Terms and Conditions of Service prior to participation in any Peak Force Tennis sessions. Peak Force Tennis may from time to time, review and update these Terms and Conditions, and reserves the right to amend or introduce any rules necessary to ensure the safe and efficient operation of its programmes.

Coaches

All coaches have been DBS checked with up to date licences. All coaches are professionally qualified with the LTA or PTR qualification. This is an internationally recognised and certified qualification with the LTA. ITF and USTA and comes with public liability insurance. Coaches that hold an LTA level 2 qualification will be able to give private lessons as well as group lessons. All coaches have attended and hold current Emergency First Aid at Work level 1 Certification.

Payment

All sessions should be booked online before attending using the payment page or calendar link on the web pages for Juniors, Adults and Cardio. All payments to Peak Force Tennis via the web site will be made via PayPal using a PayPal account or all major credit/debit cards. You may also pay using the Bank Transfer details from these pages. No cash or any payment should be made to your assigned Coach. If you need to rebook a single or block of sessions revisit the payment page for Juniors, Adults and Cardio or using the Bank Transfer details on these page to continue your sessions with your coach.

Refunds

Junior Groups

Customers may receive a full refund if they decide to opt-out of any booking for a term or a camp no later than 24 hrs before the commencement of the first session. After this time period has been breached no refunds will be issued under any circumstances. You must inform us via email at info@peakforce.co.uk. Peak Force Tennis operates a pro-rata payment system on all their Junior Programme group classes. If there is a space free on the class you wish to book onto during any point before the terms ends, you will be allowed to book and pay the remaining price for that particular term.

Adult Groups

For all adult group sessions our booking system will allow access to all adult classes up to 12 hours prior to a class starting. You WILL NOT be able to book after this. (You may call Peak Force Tennis directly and be added if there are spaces or if you wish to be added to a waiting list). Peak Force Tennis reserve the right to cancel any class due to adverse weather conditions. You will be informed of any cancellation up to 1 hour of that session starting. If you do not hear from us to notify you of a cancellation then assume the lesson will run. Any cancellations will be subject to a credit given for future sessions. No refunds.

Individual lessons

For all individual lessons, shared lessons and small private group lessons, you will need to give the coach 24 hours notice upon cancellation by e-mail to info@peakforce.co.uk, otherwise you agree to pay 50% of the full lesson fee. This is non-negotiable. For no shows without any notice, you agree to pay the full price of the lesson.

Weather

Peak Force Tennis operates in outdoor locations and therefore cannot 100% guarantee every session will run due to adverse weather conditions. If we are able to carry out the lessons safely then we will. However, all Peak Force Tennis coaches reserve the right to cancel any session up to 45 minutes in advance. You will receive a text SMS or WhatsApp message to inform you of this. If you do not hear from us then you will assume the class will go ahead as scheduled. In the rare and exceptional advent that a coach does not contact you within an absolute maximum time frame of 35 minutes before the session begins and you turn up to start at the allotted class time with the coach not present, Peak Force Tennis will issue any customer a full refund for that session.

Liability

We do not accept liability for any loss or damage to your belongings during your session.

The care of your child when on court is our highest priority but we do not accept any responsibility when the session is over. It is imperative that you collect your child or have suitable cover in place as we have other classes to take and therefore cannot guarantee safety once their session has finished.

Social Media

When booking any sessions with Peak Force Tennis you agree for us to use your image or that of your child’s image for posting onto our website or social media platforms. Peak Force Tennis will never use any images of our coaching clientele anywhere else or for any other purpose. We will only use your image where this would feature in a tennis capacity attending one of our sessions that you have booked for either yourself or your child through Peak Force Tennis. To exempt either yourself or your child’s image from being utilised by us in this way please email: info@peakforce.co.uk to confirm this in writing.